Our Mission, Vision & Principles

Our goal is to become the premier provider of veterinary medical care in the North County area.  We will do this by offering superior customer service and excellent patient care for the pet owner’s four legged and feathered family members.  Our caring and trained team of animal health care professionals will provide a complete range of medical, surgical, dental and ancillary services. We will always strive to exceed the pet’s care giver’s expectations. Promoting, fostering, and celebrating the human-animal bond, along with client education, will be keys to our success.

Our goal will be reached by developing a world class, full-service veterinary hospital designed to exceed the expectations of our clients and provide superior veterinary care for their beloved pets.

By combining the resources, experiences, and talents of our team members, we will create a synergy, which will allow us to continue to elevate our hospital to the highest level possible. The quality of our veterinary and ancillary care will be the standard to which other general veterinary hospitals will aspire. Our pet health care team will be dedicated to long-term pet health care and peace of mind for pet owners. Our practice is in the business of preserving and improving the quality of life of the pets our hospital serves.

We will provide complete, progressive veterinary and ancillary care to our patients and the pet care giver in an efficient manner. Our hospital will become a client learning center, which will educate the pet owning public and children on such matters as responsible pet ownership, pet health care, the human-companion animal bond, and ecological matters that affect us all.

Our vision is that of a veterinary practice built by motivated people who want to make a difference and who will elevate the way veterinary medicine and pet care are offered to the pet care giver and who will share in the financial success of the company. We will encourage a learning environment that will stimulate our teams to elevate pet care to a level not yet imagined. We will build a practice of highly devoted and talented doctors, nurses, and client service representatives (CSRs), pet care specialists (PCS’s) and ancillary pet care. We are devoted to the advancement of the veterinary medical profession and strive to create a challenging and outstanding career opportunity for our staff members.

There are four stakeholders in our company...

1. The Pet

2. The Pet’s Care Giver

3. The Staff

4. The Practice and practice owner
… therefore, it is our responsibility:

To provide excellence and quality in all we do by setting high standards and never compromising these ideals. We encourage an environment where we understand that pursuit of excellence is a journey and expect our team to challenge all assumptions and seek constant improvement in all we do. True excellence is only possible by becoming a learning organization where our team can expand their knowledge and skills to the highest levels possible.

To provide for the pet’s health and comfort by offering high quality, full-service, empathetic pet care, thus enabling them to live a long, healthy, more comfortable life. We will give back to the communities in which we live by educating the public on responsible pet ownership, pet health care, the human-companion animal bond and ecological matters.

To cultivate long-term client relationships and provide peace of mind and exceptional value for our clients by providing for a lifetime of excellent and complete pet health care. We will position ourselves as an advocate for the pet and will do everything possible to ensure the pet is receiving the highest quality care available. By listening to them and offering excellent client service, we can provide for their needs and wants in a responsive, reliable and empathetic manner. We understand that the clients’ perception of our performance determines the value they place on our services and exceeding their expectations will create strong client loyalty. It is this client loyalty that ultimately pays our salaries.

To provide for our company and pet health care team by recognizing and respecting the personal worth of employees and allowing them to participate in the success of the company. We will provide a fun, enjoyable, high performing team environment with a career opportunity that is well compensated. Our culture will be based on a learning and personal growth atmosphere of constant improvement.

It is our goal to work as a team, as no one of us is as smart as the whole. Every position is essential to the team and our overall success. Our team will be built on mutual respect, integrity, and honesty with open lines of communication.

Together, and only together, will we achieve success. We will celebrate each other’s accomplishments and recognize and support a job well done. Each member will accept personal ownership of problems and will work with the team to find solutions. We will set no limits and remain flexible in knowing our team has the ability to handle any situation utilizing a productive and a proactive approach.